NovaShield accepts U.S. returns as long as items comply with our return policy, are in the same condition as described on the product page, and still have the Rebag return tag attached. We can only honor returns through the following return process:
- A written request must be filed by email to firstname.lastname@example.org within 14 days of delivery (as proven by the tracking number). Please provide your order number.
- The item must be shipped back to NovaShield no later than 2 business days from when the prepaid return label was provided (as proven by the tracking number). The label will self void after 2 business days and cannot be used beyond that. Returns shipped after 2 business days will be rejected and sent back.
- Request a receipt as proof that the package has been scanned when dropping off at UPS. NovaShield is not responsible for packages that do not appear as scanned.
- Shipment fees (if any) from NovaShield to the customer will not be refunded.
- Upon receipt of the return, you will receive a refund to your original payment method, regardless of reason, within 5-10 business days.